Privacy Policy

Information We Collect

We gather details that enable us to deliver a secure and personalised experience. This includes information provided directly during account registration, such as your email address, username, date of birth and chosen password. When you make deposits or withdrawals using cryptocurrencies or other supported payment methods, we may collect associated wallet addresses and transaction references.

Additional data is collected automatically as you interact with the site. This encompasses your IP address, browser type, device identifiers, operating system, and pages visited. We also keep records of your gaming activity, including bets placed, outcomes, and time spent on the platform.

How We Use Your Information

Your data allows us to create and maintain your account, process transactions, and provide customer support. We use it to verify your identity where required by law, prevent fraud, and ensure compliance with responsible gambling obligations. Information may also help us improve our services, customise promotions relevant to your preferences, and communicate important updates or security alerts.

From time to time we analyse user behaviour in aggregate form to understand trends and enhance the overall experience. This analysis does not identify you personally unless necessary for legitimate business or legal reasons.

Sharing and Disclosure

We do not sell your personal data to third parties. Information may be shared with trusted service providers who assist in operating the platform, including payment processors, hosting companies, analytics partners and identity verification services. These organisations are contractually obliged to protect your data and use it solely for the purposes we specify.

Disclosure may also occur when required by law, regulation or court order, or to protect the rights, property and safety of Gamdom Casino, our users and the public. In the event of a business transfer or merger, user information could form part of the transferred assets, subject to the same protections outlined in this policy.

Cookies and Tracking Technologies

Our website employs cookies and similar technologies to distinguish you from other users, remember your preferences and provide essential functionality such as maintaining your login session. We use both strictly necessary cookies and analytical ones that help us understand how visitors use the site.

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect your ability to use parts of the platform. We also work with third-party providers who may place cookies for advertising and performance measurement purposes.

Data Security

We implement appropriate technical and organisational measures to safeguard the personal data we hold. These include encryption of sensitive information, secure server architecture, regular security assessments and restricted staff access on a need-to-know basis. While no system can guarantee complete security, we continuously review our practices to address emerging threats.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to meet legal and regulatory requirements. Account information linked to financial transactions is typically kept for several years in line with anti-money laundering and licensing obligations. Once data is no longer needed, it is securely deleted or anonymised.

Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal data. These can include requesting access to the information we hold about you, asking for corrections, or requesting deletion where appropriate. You may also object to certain types of processing or withdraw consent where we rely on that legal basis.

To exercise these rights, please contact our support team with sufficient information to verify your identity. We will respond within the timeframes required by law. Note that certain requests may be limited if they conflict with our legal obligations or legitimate business interests.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable legislation. The revised version will be posted on this page with an updated effective date. We encourage you to review the policy periodically so you remain informed about how we collect, use and protect your information.

Continued use of our services after any modifications indicates your acceptance of the updated policy.

Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please reach out to our customer support team through the live chat feature on the website or by emailing our designated privacy address. We aim to address all enquiries promptly and transparently.